At hierapolisticket.com, all tickets sold are digital entrance tickets delivered electronically in the form of a QR code. Tickets are issued with a fixed validity period determined by the relevant authorities. For this reason, all purchases are subject to the following cancellation policy.
All tickets purchased through hierapolisticket.com are non-refundable. Once a digital ticket (QR code) has been issued and delivered, it cannot be cancelled, refunded, or exchanged, regardless of the reason.
This includes, but is not limited to:
Tickets are delivered digitally via email in QR code format within a maximum of 6 hours after successful payment.
By completing the purchase, the customer explicitly acknowledges and agrees that, once the digital ticket has been delivered, the right of withdrawal is waived in accordance with applicable regulations for digital content.
Once the ticket is delivered, the purchase is considered final.
In cases where a site is closed by official authorities due to force majeure events (including government decisions or safety reasons), ticket usage and validity are subject to the rules of the site management. Refunds are not guaranteed.
By completing a purchase on hierapolisticket.com, customers confirm that they have read, understood, and accepted this Cancellation Policy before payment.
For any questions, you may contact us:
We are available 24/7 to assist you.